FAQ
Last Updated: October 2026
Frequently Asked Questions
1. How do I place an order?
To place an order:
- Select your preferred product
- Add the item to your shopping cart
- Complete checkout information
- Confirm payment
After your order is successfully submitted, you will receive an order confirmation email.
2. When will my order be processed?
Orders are usually processed within:
1-3 business days
after payment confirmation.
Processing time may vary slightly during holidays, promotions, or high-demand periods.
3. How long does delivery take?
Estimated delivery time:
7-15 business days after shipment
Delivery times may vary depending on:
- Destination country
- Shipping carrier
- Customs processing
- Local delivery conditions
For complete details, please review our Shipping Policy.
4. Will I receive tracking information?
Yes.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow some time for tracking information to become active.
5. Can I modify or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We will try our best to assist before the order enters the fulfillment process.
Once an order has been shipped, cancellation may no longer be available.
6. What payment methods do you accept?
We accept secure payment methods available during checkout.
All payment transactions are processed through trusted third-party payment providers.
7. Can I return my order?
Yes.
Eligible products may be returned according to our Return Policy.
Customers should contact our support team before sending any return.
Email:
8. Where can I find your policies?
Our policies are available through the website footer:
- Privacy Notice
- Return Policy
- Shipping Policy
- Terms of Purchase
- Terms of Use
9. How do I contact customer service?
You can contact Novrisam through:
Email:
Phone:
+852 5460 8778
Our team will assist you as soon as possible.