TERMS OF PURCHASE
Last Updated: October 2026
Terms of Purchase
These Terms of Purchase explain the rules and conditions related to purchases made through novrisam.com.
By completing a purchase on our website, you agree to these terms.
Novrisam is operated by:
Shenzhen Shengyuexing Technology Co., Ltd.
1. Placing An Order
When placing an order, customers agree to provide accurate information, including:
- Full name
- Contact details
- Shipping address
- Payment information
Customers are responsible for reviewing order details before completing payment.
2. Order Confirmation
After submitting an order, customers will receive an order confirmation email.
The confirmation email means we have received your order request.
An order becomes accepted after:
- Payment is successfully authorized
- Product availability is confirmed
- Fulfillment preparation begins
3. Product Availability
We make reasonable efforts to maintain accurate inventory information.
However, products may occasionally become unavailable due to:
- Inventory changes
- Supply limitations
- Unexpected demand
If an ordered item cannot be fulfilled, we will contact the customer and provide an appropriate solution.
4. Pricing And Payment
All prices displayed on Novrisam are subject to change.
We make reasonable efforts to ensure pricing accuracy.
If an obvious pricing error occurs due to technical issues, we reserve the right to review the order before shipment.
5. Payment Authorization
By completing checkout, you confirm that:
- The payment method is authorized for use
- Billing information is accurate
- You approve payment processing
Payments are handled securely through third-party payment providers.
6. Order Changes And Cancellation
If you need to modify or cancel an order, please contact us as soon as possible.
Email:
Cancellation requests can only be considered before fulfillment begins.
Once an order has entered shipment processing, cancellation may no longer be available.
Customers may request a return according to our Return Policy.
7. Shipping And Delivery
Orders are shipped according to our Shipping Policy.
Customers are responsible for providing correct delivery information.
Novrisam will provide reasonable assistance for delivery-related issues.
8. Returns And Refunds
All return and refund requests are handled according to our Return Policy.
Customers should review the Return Policy before purchasing.
9. Contact Information
Novrisam
Email:
Phone:
+852 5460 8778
Operating Company:
Shenzhen Shengyuexing Technology Co., Ltd.