RETURN POLICY
Last Updated: October 2026
Return Policy
At Novrisam, customer satisfaction is important to us.
This Return Policy explains the conditions, process, and requirements for returning eligible products purchased through novrisam.com.
Novrisam is owned and operated by:
Shenzhen Shengyuexing Technology Co., Ltd.
1. Return Period
Customers may request a return within:
30 calendar days after receiving the product.
Return requests submitted after this period may not be accepted.
2. Return Eligibility
To qualify for a return, products must:
- Be unused
- Remain in original condition
- Include original packaging
- Include proof of purchase
Products that are:
- Used
- Damaged due to improper handling
- Missing original components
may not qualify for return.
3. How To Request A Return
Before returning any product, please contact our customer support team.
Email:
Please provide:
- Order number
- Customer name
- Purchase email address
- Product details
- Reason for return
- Photos or supporting information if necessary
Our team will review your request and provide return instructions.
4. Return Address
Please do not send products back before receiving return approval.
After your return request is approved, our customer support team will provide the appropriate return address and instructions.
The return address may be different from our business registration address depending on warehouse arrangements.
5. Return Shipping Costs
Customer Preference Returns
For returns caused by:
- Change of mind
- Personal preference
- Incorrect product selection
customers may be responsible for return shipping costs.
Damaged Or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A product significantly different from the description
please contact us.
After review, we will provide an appropriate solution, which may include:
- Replacement
- Refund
- Return arrangement
6. Refund Process
Once returned products are received and inspected:
Approved refunds will be processed to the original payment method.
Refund processing time:
5-10 business days
after approval.
The actual time may vary depending on your payment provider.
7. Non-Returnable Items
Some products may not be eligible for return, including:
- Products damaged through misuse
- Items returned without approval
- Products missing original packaging
- Customized products (if applicable)
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be considered before the order enters fulfillment or shipment preparation.
Once shipped, customers may request a return according to this policy.
9. Contact Information
Return Support:
Novrisam
Email:
Phone:
+852 5460 8778
Operating Company:
Shenzhen Shengyuexing Technology Co., Ltd.
Business Address:
Shenzhen,
Guangdong Province,
China