SHIPPING POLICY
Last Updated: October 2026
Shipping Policy
At Novrisam, we aim to provide a clear and reliable delivery experience.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase.
Novrisam is owned and operated by:
Shenzhen Shengyuexing Technology Co., Ltd.
Business Address:
Shenzhen,
Guangdong Province,
China
Customer Support:
Phone:
+852 5460 8778
1. Order Processing Time
After payment confirmation, orders are prepared for shipment.
Normal processing time:
1-3 business days
Processing time includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
During holidays, promotional events, or periods of high demand, processing times may be slightly extended.
2. Shipping Destinations
Novrisam currently supports delivery to available destinations shown during checkout.
Available shipping destinations may vary depending on:
- Product availability
- Shipping restrictions
- Local delivery conditions
If a destination cannot be serviced, it will not be available during checkout.
3. Estimated Delivery Time
After shipment, estimated delivery time:
7-15 business days
Delivery times may vary depending on:
- Destination country
- Shipping carrier
- Customs processing
- Local postal services
Delivery estimates are provided as guidance and do not represent guaranteed delivery dates.
4. Shipping Fees
Shipping costs are calculated based on:
- Destination address
- Order details
- Selected shipping method
The final shipping fee will be displayed during checkout before payment.
If promotional free shipping is available, the applicable conditions will be displayed on the website.
5. Shipping Confirmation And Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
The email may include:
- Tracking number
- Shipping carrier information
- Delivery updates
Please allow 24-72 hours for tracking information to become active.
6. Order Tracking
Customers can track their orders using the tracking information provided in the shipping confirmation email.
If your tracking information does not update for an extended period, please contact:
Please provide:
- Order number
- Tracking number
- Customer email address
7. Delayed, Lost, Or Damaged Packages
If your order experiences:
- Unexpected delays
- Missing tracking updates
- Possible delivery problems
- Package damage during transportation
Please contact our customer support team.
We will review the shipment details and work with relevant shipping partners when necessary.
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information during checkout.
If you notice an incorrect address after placing an order, contact us immediately.
We will make reasonable efforts to assist before shipment processing begins.
9. Customs Duties And Taxes
Depending on your destination, customs duties, import taxes, or local charges may apply.
Any applicable charges imposed by local authorities are the responsibility of the customer.
10. Contact Information
Shipping Support:
Novrisam
Email:
Phone:
+852 5460 8778
Operating Company:
Shenzhen Shengyuexing Technology Co., Ltd.